We want you to enjoy Sum Tea as much as we do.

So, if you receive our tea and the product is faulty or has been damaged during the delivery process, we will be happy to arrange for a replacement to be sent to you or process a refund for you.

Please email us within 7 days of receiving the product including a description and a photo of the fault or damage.
Replacement items will be shipped free of charge.

Got more questions?
Drop us an email at :)